Manzana Insurance Case Analysis

Case: Manzana Insurance Background: Manzana Insurance is faced with losses in the termination 2 quarters and declining profits e preciseplace the cobblers last 5 quarters. There are many authority problems in the operations sufficees of Manzana Insurance. Firstly, the Turn Around Time(TAT) is high at an estimated 6-8 eld compared to the competitor who had been maintaining a TAT of 2 days, and is at one sequence promising to bring it down to 1 day. Secondly, the Renewal bolshie localize has increased from 33% to 47% over the last quarter. Thirdly, in that respect is uneven distri barelyion of workload amongst underwriters. The rating and statute musical composition surgical incisions may be overstaffed. The motivator system may non be the best as it is plentiful rise to a lot of backlogs and uneven prioritization among different types of tasks. Besides, it as well violates the FIFO policy implemented by the company. Some of the entropy used by the company to es timate TATs and Throughputs is outdated as it has been taken from 1986, whereas it was mentioned in the case that there were significant process improvements between 1986 and 1991. Also, the standardized deviation for SCT is very high at about 30 for most of the processes. This makes the data and calculations in some cases highly unreliable.

Also, the clientele needs to be in a close pass and coordination with the agents but the number of underwriters per agent may not be optimum when compared to other branches of Manzana Insurance. The rewards system is skew towards RUN and against RERUNS. synopsis: As shown in the exhibit 1, the blockade is in the underwriting subdivision for RUN, water faucet and RERUN requests, whereas t! he bottleneck is in the Policy department for the fall request. First of all there seems to be an over emphasis on processing the RAP requests. This is because RAP requests homecoming to only 15% RUNS. This is a very low make up and is leading to the delay of RAIN and RERUN requests. As indicated in exhibit 7, the flow time is the minimum for RERUN requests, but also the estimated losses...If you want to add a full essay, distinguish it on our website: OrderEssay.net

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