Organizational Behavior Paper

                                                                       organisational Behavior 1

Running head: ORGANIZATIONAL PAPER

                                            

Organizational Paper

                                             XXX XXXXX

                                            University of Phoenix

                                             MGT 331

                                            Organizational Behavior

                                             Alvin Cooper

                                             March 31, 2004

Workshop # 1

                                                                       Organizational Behavior 2

        Companies used to be delineate almost exclusively by the products they produced or the services they exit. Thats completely changed. There now defined by the way they provide their products and services. Their style defines how there perceived in the marketplace in ways that products never really could. Organizational behavior is the believe of individuals and groups in organizations (Schermerhorn, 2003, pp 2).

For years Sears has been under going a build operation around its customers, and looked at the chain of cause and answer that ran through the intellectual capital assets of employee happiness loyalty, and customer satisfaction loyalty to the bottom line. Attitudes have a significant allude on customer service, and employees exhibit more positive behavior when they understand how the business operates and how their roles contributed to attaining Searss goals.

The employee customer profit chain has constrain part of Sear organizational and cultural transformation process. For example, at our store meetings management shares individual performance priorities which are nonionized around the employee customer profit chain framework. They discuss the businesses annual plans as well as what they are doing around these divers(prenominal) dimensions and how they are going to drive change on those variables. Sears must(prenominal) continue to do a great job on the work and shop side in order to acquire the long term payoff on the investments made.

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